Date of Original Version

3-2004

Type

Technical Report

Abstract or Description

This report captures the details of Wipro's quality journey through continuous process improvement. This journey towards excellence has led to the prestigious Institute of Electrical and Electronics Engineers (IEEE) Computer Society Award for Software Process Achievement in 2003. This award is for achieving high soft-ware process capability and establishing a basis for moving to a broad improvement program that concerns people and products, rather than just the processes.

This report details the process improvement activities and the evolution of processes and systems over a period of time. Wipro's integrated approach to quality—veloci-Q—is detailed with an emphasis on the process improvement initiatives, supporting technology, and people capability that bring positive business results and enable Wipro to meet its customers' ever-increasing demands. The challenges and benefits accrued from Wipro's total quality approach are outlined, including the quantitative results of measuring the impact of Wipro's process improvement model.

Comments

CMU/SEI-2004-TR-006

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