Date of Original Version

4-1997

Type

Technical Report

Abstract or Description

This guidebook shows how well-established principles and methods for evaluating and controlling process performance can be applied in software settings to help achieve an organization's business and technical goals. Although the concepts that are illustrated are often applicable to individual projects, the primary focus is on the enduring issues that enable organizations to improve not just today's performance, but the long-term success and profitability of their business and technical endeavors.

Comments

CMU/SEI-97-HB-003

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