Keywords

Digital library, E-Support, Support architecture

Start Date

7-11-2009 1:30 PM

Abstract

This article analyses the challenges and tasks of Digital Library. Focus on the library’s internal IT support management and based on the example of Fudan University, the author gives E-Support concept and divides the IT support architecture of digital library into three levels: the reader service and management platform, the library staff IT service platform and the technician service and management platform, which form a complete, hierarchy technical support system of digital library.

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Nov 7th, 1:30 PM

Presentation Session 1: Research on Hierarchy Architecture of Digital Library E-Support

This article analyses the challenges and tasks of Digital Library. Focus on the library’s internal IT support management and based on the example of Fudan University, the author gives E-Support concept and divides the IT support architecture of digital library into three levels: the reader service and management platform, the library staff IT service platform and the technician service and management platform, which form a complete, hierarchy technical support system of digital library.