Date of Original Version
Journal of Operations Management Volume 26, Issue 5, September 2008, Pages 611-629 as "ISO 9000 practices and financial performance: A technology coherence perspective"
Abstract or Table of Contents
Attention to processes has increased, as thousands of organizations have adopted processfocused practices, including TQM and ISO 9000. Proponents of such programs stress the promise of improved efficiency and profitability. But research has not consistently borne out these prospects. Moreover, the expectation of universal benefits is not consistent with research highlighting the important role of firm-specific capabilities in sustaining competitive advantage. In this paper, we use longitudinal panel data for firms in the auto supplier industry to study two new issues. First, we find that, with the majority of firms within an industry adopting process management practices, late adopters no longer gain financial benefits from these practices. Second, we explore how firm technological capabilities moderate the performance advantages of process management. We find that firms that are very narrowly- or broadly- oriented have fewer opportunities for complementary interactions that arise from process management practices and thus benefit less than those with limited breadth in technologically related activities.