Date of Award

Summer 8-2015

Embargo Period

1-4-2016

Degree Type

Dissertation (CMU Access Only)

Degree Name

Doctor of Philosophy (PhD)

Department

Tepper School of Business

Advisor(s)

Sridhar R. Tayur

Abstract

The first two chapters of this thesis focus on the operation of rental businesses, which provides a novel and increasingly significant application of a supply chain and service operation. According to IBISWorld industry reports, at least fifteen different rental industries in the United States have annual revenues exceeding $1 billion. Furthermore, the consumer trend of \access over ownership" has spurred the creation of new and disruptive business models such as Rent the Runway, which rents designer dresses by mail to over 2 million users. However, existing operations management literature o ers little support to rental operations subject to complex demand characteristics and the loss of rental units due to customer damage or purchase.

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